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ABOUTLouisvilleGroupCTA2


About CTA



CTA Program Objective

To increase regional tourism by inspiring front-line hospitality employees
and volunteers to turn every encounter into a positive experience.



Certified Tourism Ambassador™

The Certified Tourism Ambassador™ (CTA) program is industry-recognized certification that strategically aligns a community’s people infrastructure — destination leaders, stakeholder businesses and the tourism front-line — to strengthen tourism and deliver quality experiences for visitors and locals.

Accredited through the Tourism Ambassador Institute® and administered at the local level, CTA is the only program that gives an official designation (John Sample, CTA) to individuals — from Mayors, to General Managers, to Drivers, to Waiters — people who care about their destination and want to be strategically connected at every level.  

 

Community Alignment

 

 

“3peoplewithredshirts”

A Positive Experience =

$ More Visitors
$ More Spending
$ Return Intentions!



The CTA Advantage:
Going Beyond Customer Service Training

 

Industry
Certification

International, industry-recognized  certification: John Sample, CTA. 

Community
Alignment

Aligns stakeholders to work together to enhance tourism, with traditional and non-traditional partners. 

Consistent
Messaging

Keeps your front-line connected to destination vision and brand strategies. 

Product
Knowledge

Customized curriculum focuses on  destination product and increased tourism  spending.

Competitive
Advantage

Leveraging CTA as a point of differentiation.  Event planners and tour organizers report that CTA tips the scale in their site selection.  

Behavior
Change

Employers of CTAs report proven behavior change in key areas, year-over-year.


Case Study:
Community Alignment & Economic Development

The CTA program positively impacted Booking.com’s decision

to choose Grand Rapids for a new call center.
 

GRCaseStudy

DOWNLOAD THE CASE STUDY

 

Anaheim Destination Guide Ad


Proudly celebrating over 10 years as a CTA destination,
Visit Anaheim prompts visitors to look for the pin.

ABOUTAnaheimLookforthePin



CTA Strong In the Face of Adversity

ABOUTFranklinCountyCTA

Franklin County (PA) strong. Together we are here for you.
Together we will rise.

 

 

About the Founder

“Until the inception of this certification program, there was no consistent way to align an entire community around the importance of tourism to the local economy.”

Mickey Schaefer, FASAE, CAE, CTA
President, Tourism Ambassador Institute®
Founder, CTA Program

• Named five times to 25 Most Influential in the Meetings Industry,
  Meetings News/Successful Meetings, most recently 2015
• 2013 Six Top Industry Leaders, Smart Meetings
• 2006 Inductee, Hall of Leaders, Events Industry Council

ABOUTMickeySchaeferCTA