HOTELS/LODGING
Testimonials

GENERAL MANAGERS:

“As a General Manager, our guests love when you’re able to help
them and it keeps them coming back to our hotel, which as a whole
brings business to our city!”

“As GM, we train on corporate guest service standards, but
not what’s “outside the walls” of our hotel. CTA fills that gap.”

HOTEL STAFF:

“I feel much more connected to my city. I am much more confident recommending places for our hotel guests to visit.”

“I have a better sense of what attractions I have in my hotel’s backyard.”

CONCIERGE:

“As past Vice President of Les Clefs d'Or USA, a national association of Professional Hotel Concierges, the CTA program is a great way to unite a community on how important tourism is in each city.”

SALES & SOCIAL MEDIA:

“As a hotel sales person, it definitely has opened me up to a plethora of information to not only sell my hotel, but to sell the area.”

“I can now offer more ideas to guests about where they can spend their free time in our city, and also have more content to post on our hotel’s social media page.”

SHORT-TERM RENTAL:

“As an Airbnb, Short Term Rental Owner and operator, and a Meetup organizer, I feel more capable than ever to direct visitors and residents to a wide variety of activities and features. The CTA certification is a fun and recognizable way to gain credibility.”

“I own and manage vacation rentals and being a CTA gives me a Networking community.”