ANAHEIM, CA

“The CTA program is a cornerstone of our community’s commitment to hospitality. For over a decade, it has unified local businesses and residents in our shared mission to provide unparalleled experiences for every visitor. This program stands as a powerful testament to our collective spirit and dedication, ensuring that we consistently exceed expectations, making Anaheim a standout destination known for its exceptional warmth and welcome.”

Mike Waterman, CTA
President & CEO
Visit Anaheim

QUAD CITIES, IA & IL

“The CTA program is vitally important to the Quad Cities regional destination and captures the essence of developing QC brand champions. Our hospitality partners and all Quad Citizens aligning around the significance of tourism, the visitor economy, and exceptional customer service delivery will increase value as we strive to continually build our story, curate experience, and shape the Quad Cities brand reputation and image.”

Dave Herrell, CTA
President and CEO
Visit Quad Cities

BELLEVUE, WA

“Building and enhancing our Visitor Experience is a top priority of our Bellevue Destination Development Plan. The CTA program provides us the ability to certify and maintain a network of Hospitality and Tourism professionals that are empowered to deliver elevated service and experiences that are uniquely Bellevue.”

Brad Jones, CTA
Executive Director
Visit Bellevue

CALHOUN COUNTY, MI

“The CTA Program has brought positive exposure to tourism throughout our county and helped our industry be recognized as a leader in economic development and job creation.”

Linda Freybler, CTA
CEO
Calhoun Co. Visitors Bureau
Battle Creek, MI

LIVINGSTON COUNTY, MI

“The CTA program is pivotal for highlighting the importance of tourism in the Brighton Howell Area and making each point of a visitor’s experience memorable. Our mission is to create a welcoming feeling for all visitors, which begins with being educated on our amazing area; our network of CTAs is accomplishing this goal.”

Mary Robinson, CDME, CGMP, CTA
Executive Director
Explore Brighton Howell Area

KENT COUNTY, DE

“Our CTA Program has educated community members on all of Kent County’s uniqueness to then Cheerlead our area to visitors. Reminding the community of the great things to see and do in our own backyard.”

Pete Bradley, CTA
President
Visit Central Delaware

BROOKINGS, SD

“Frontline workers are critical to our community’s success, but they don’t always realize the impact they have. The CTA program energizes employees while helping them make a connection between their day-to-day interactions and the overall impact of tourism.”

Laura Schoen Carbonneau, IOM, CTA
Executive Director
Visit Brookings

LANSING, MI

"The CTA program is one of the most vital ways to keep our partners in hospitality engaged and educated to lead the highest level of experiences for our visitors and residents. After 14 years, we clearly see the value of the CTA program."

Julie Pingston, CDME, CMP, CTA
President & CEO
Greater Lansing CVB

LITTLE ROCK, AR

"Participation in the Little Rock Tourism Ambassador Program not only demonstrates a willingness to enhance the quality of the visitor experience but also reflects a deep commitment to the community and its growth. By engaging in this program, ambassadors play a crucial role in showcasing the unique charm and hospitality of Little Rock, helping to create lasting impressions for visitors. Their efforts contribute significantly to the city's reputation, ensuring that Little Rock shines brightly in the eyes of all who come to explore its attractions, culture, and history. This dedication to service and excellence is what sets Little Rock apart as a premier destination, fostering a welcoming environment that encourages repeat visits and positive word-of-mouth."

Gina Gemberling, CDME, CTA
President & CEO
Little Rock Convention & Visitors Bureau

LOUDOUN COUNTY, VA

"The CTA program will help us deliver on key components of our strategic plan, which is critical from the organization’s perspective. By community members sharing what they love about Loudoun, the role of tourism in our economy is elevated while deliver-ing an exceptional experience for our residents and visitors alike.”

Beth Erickson, CTA
President & CEO
Visit Loudoun

SWEETWATER COUNTY, WY

“The CTA program will become the vehicle that we use to deliver our local sense of pride & passion to each visitor that we welcome to the area.”

Jenissa Meredith, MA, CTA
Executive Director
Sweetwater County Tourism Board
Rock Springs, WY

DUTCHESS COUNTY, NY

“We recently launched our CTA program and the enthusiasm we’re seeing for the program and the benefits it will bring to our destination is over the top. Current hospitality and tourism workers, students, retirees, legislators, and others all see the value in learning more about our destination and elevating the level of customer service we can provide. We’re thrilled to have this new tool to improve visitors’ experiences and boost the economic benefit to our communities.”

Melaine Rottkamp, CDME, CTA
President & CEO
Destination Dutchess

BILLINGS, MT

“Delivering an exceptional visitor experience is crucial to boosting the visitor economy, increasing tourism, and encouraging repeat visits to Billings. The CTA program supports our team and tourism partners in prioritizing the visitor experience. Beyond that, it engages our local community, elevating the tourism industry and our key initiatives far beyond just visitor statistics. There's no question that the CTA program has played a key role in promoting the positive impact of travel and tourism throughout the city.”

Aly Eggart, MSPR, CATP, CTA
Executive Director
Visit Billings

GREENVILLE, SC

“The CTA program has allowed us to leverage “America’s Friendliest City”, arming these individuals with local history, visitor information, visitor experience training, and resources to know how to find answers to help visitors navigate our destination and make the most out of their time. The CTA program has enhanced our already strong visitor experience in Greenville, SC."

Heath Dillard, CDME, CTA
President & CEO
VisitGreenvilleSC

TUCSON, AZ

“As we emerge from the pandemic, our Tucson Tourism Ambassadors will continue to serve a vital role in turning every visitor encounter into a positive experience and in assisting with the economic recovery of our community’s vibrant travel and tourism industry.”

Felipe Garcia, CTA
President & CEO
Visit Tucson

THE PALM BEACHES, FL

“The CTA program reflects our community’s stewardship of the hospitality and tourism industry, empowering front-line employees to be knowledgeable, welcoming ambassadors. It brings together businesses and residents to deliver outstanding service, ensuring every visitor enjoys an exceptional experience in The Palm Beaches—where everyone is welcome."

Milton Segarra, CDME, CTA
President & CEO
Discover The Palm Beaches

CINCINNATI, OH

“The CTA Program offers us a way to directly reach local residents with the message of our tourism industry’s importance and power."

Julie Calvert, CTA
President & CEO
Visit Cincy

COLUMBIA, MO

“Having a core group of engaged individuals who believe in the importance of Columbia as a destination allows our organization to achieve its mission.”

Amy Schneider, CTA
Director
Columbia CVB
City of Columbia

IRON RANGE, MN

“The CTA program has helped us increase awareness of our organization, which is small, and helped build relationships in our communities.”

Beth Pierce, CTA
Executive Director
Iron Range Tourism Bureau
Eveleth, MN

FRANKLIN COUNTY, PA

“The impact has been very broad. There is a wide swath of individuals who represent the CTA Brand in Franklin County. The program is not just for front-line personnel who deal directly with visitors and tourists. There is a wide range of professions that have become certified through the program.”

Janet Pollard, CTA
Executive Director
Franklin County Visitors Bureau
Chambersburg, PA

ANN ARBOR, MI

"The CTA program is a great way to support the local hospitality employers in training their workforce to be knowledgeable about the destination. The customer service segment is especially helpful when creating a welcoming atmosphere."

Sarah Miller, CTA
President & CEO
Destination Ann Arbor

RAPID CITY, SD

“The CTA program is one of our most important initiatives. Not only is it a tool that strengthens our relationship with industry partners, but it provides a powerful platform for engaging the front line and sharing how important they are to our visitor economy. It’s a win-win program, those who are certified feel more empowered and our visitors leave with a memorable experience.”

Brook Kaufman, CDME, CTA
President & CEO
Visit Rapid City